Last updated: November 8, 2026
About DronKart
DronKart is operated by Hainan Santiaogang Trading Co., Ltd., a company registered in Hainan, China, with business operations in Guangzhou, Guangdong, China. Contact dronkart@a.dronkart.com for order, product, payment or policy questions. These terms apply to purchases through dronkart.com and should be read with the Shipping Policy, Refund & Returns Policy and Privacy Policy.
Products, orders and quotes
Check the product model, selected option, included items, quantity and compatibility before ordering. Contact us before payment if any detail is unclear. For a quote or customer-specific payment link, use the product list, quantities and price agreed for that order. A quote enquiry by itself is not a completed purchase.
Provide accurate contact, billing and delivery information. We may need to contact you to clarify missing information, stock or delivery restrictions. A payment or order acknowledgement is not a dispatch confirmation.
Prices and shipping charges
Store prices are in US dollars unless expressly stated otherwise. Check the order summary before payment. Orders with a discounted merchandise subtotal of $49.00 or more qualify for free shipping to our existing supported destinations; below $49.00, shipping is $4.90 per order. Existing destination and product restrictions continue to apply. See the Shipping Policy for details.
Import taxes and Brazil orders
For deliveries to our supported destinations other than Brazil, import taxes are included in the price. For orders delivered to Brazil, the import-tax arrangement must be discussed and agreed with DronKart before payment. Please contact dronkart@a.dronkart.com to confirm whether import taxes are included and, if not, who will pay them. Existing destination and product shipping restrictions continue to apply.
Payment
Available payment options are shown at checkout and may include PayPal and WorldFirst. Payment providers apply their own service conditions. An error message or interrupted browser session does not, by itself, establish whether a payment was completed. If you see a debit but no confirmed order, contact us with the order or transaction reference before paying again. Never send card security codes or account passwords to support.
Delivery and cancellations
Processing, tracking, possible split shipments and destination restrictions are explained in the Shipping Policy. Delivery timing depends on the product, route, carrier and customs processing. Contact us promptly to request an order change or cancellation. If an item has already been dispatched, return arrangements may be needed; applicable statutory rights remain unaffected.
Returns and refunds
Our store policy covers incorrect items, missing included parts, transit damage and product quality issues reported within 14 calendar days of receipt. We do not offer voluntary change-of-mind returns where the law permits that restriction. These store-policy limits do not remove mandatory cancellation, withdrawal, warranty or other consumer rights, including rights extending beyond 14 days.
Review and processing of an approved refund take a combined maximum of 7 business days after we receive the information needed to assess the request, not separate 7-business-day periods. Bank or payment-provider posting time may be additional. Any shorter mandatory deadline takes priority. Read the Refund & Returns Policy for the process and return instructions.
Privacy and support
The Privacy Policy explains how account, order, quote, support and subscription information is handled. Contact dronkart@a.dronkart.com with your order number or product reference so we can assist.
Mandatory rights and changes
Nothing in these terms excludes protections that cannot lawfully be excluded in your location. Updated terms will be published here; a later update does not retroactively remove rights or change the agreed price or conditions of an existing order.