Last updated: November 8, 2026
Who is responsible for your information
DronKart is operated by Hainan Santiaogang Trading Co., Ltd., a company registered in Hainan, China, with business operations in Guangzhou, Guangdong, China. This policy explains how personal information is handled when you visit dronkart.com, buy products, request a quote, subscribe to updates or contact support. For privacy questions or requests, email dronkart@a.dronkart.com.
Information we collect
- Orders and accounts: name, email, telephone number, billing and shipping details, account information, products, quantities and order history. Destination-specific information, such as a Brazilian tax identifier, may be requested where needed for payment or delivery.
- Payments: payment method, transaction references, payment status and information returned by the payment provider. Card and payment-account information submitted to a payment provider is handled through that provider’s payment service. Do not send card security codes or account passwords to our support team.
- Quotes and support: messages, business or team information you choose to provide, product references, quantities, delivery region, compatibility requirements, and attachments you send by email.
- Subscriptions: your email address, subscription preferences and subscription status when you request product or stock updates.
- Website activity: IP address, browser and device information, pages or products viewed, shopping-session information and technical logs generated when you use the site.
We receive information directly from you, through your use of the website, and from payment or delivery providers when they report transaction or shipment status. Required checkout information is used to process payment and arrange delivery; missing or inaccurate details may prevent an order from being completed.
How information is used
We use information to provide requested quotes, manage accounts, process and fulfill orders, handle payments and refunds, answer support requests, investigate errors or fraud, maintain the website, and meet applicable record-keeping obligations. Subscription information is used to send the updates you request.
Where a legal basis is required, processing relies on the basis applicable to the activity, such as taking steps you request before a purchase, performing the purchase contract, meeting a legal obligation, or your consent for optional communications. Legitimate interests, where permitted by applicable law, may support site security and service administration. Receiving marketing is not a condition of purchasing.
Services and recipients
- Store and hosting: WordPress and WooCommerce operate the store, and Amazon Web Services provides hosting infrastructure.
- Payment services: PayPal and WorldFirst receive information needed to process the payment method you select, including relevant order, billing and contact details.
- Email and subscriptions: Zoho provides business email services. Brevo supports newsletter subscriptions and contact management. Information shared depends on the communication or service being provided.
- Forms and messages: Jetpack/Automattic supports the quote form. If you choose WhatsApp support, your messages and messaging-profile information are processed through that channel; our messaging integrations may also involve Twilio.
- Fulfillment: suppliers, fulfillment partners and carriers may receive the recipient, delivery, contact and order details needed to prepare, ship or support your purchase.
- Other permitted recipients: information may be provided to professional advisers, authorities or other parties when required by law or necessary to resolve a dispute or protect legal rights.
Payment, messaging and other external services also handle information under their own privacy terms. Using an external link or service does not make its privacy practices part of DronKart’s control.
Cookies and similar technologies
The site uses cookies and similar technologies for shopping carts, checkout sessions, login, preferences and security. Integrated subscription or other service tools may use their own technologies when loaded or used. You can manage cookies through your browser and use any preference controls offered by the relevant service. Blocking necessary cookies may prevent the cart, login or checkout from working. Contact us for questions about a particular cookie or service.
Marketing choices
You can unsubscribe from marketing emails through the unsubscribe link in those emails or by contacting dronkart@a.dronkart.com. Unsubscribing from marketing does not stop necessary order, delivery, refund or support communications.
How long records are kept
Retention depends on the type of record and its purpose. Order and payment references support fulfillment, returns, warranty matters, accounting, tax obligations and disputes. Account information supports the account while it is used. Quote and support records support the request and related follow-up. Subscription preferences and limited suppression records help honor opt-outs.
There is not currently one automatic expiry period for all store accounts and orders. Records may remain until reviewed for removal or anonymization. Retention decisions take account of outstanding orders or claims, the end of the relevant relationship, and legally required record-keeping periods; information should not be retained beyond what these purposes require. Contact us to ask about a specific record or to request deletion. A deletion request may not remove records that must still be kept under applicable law.
International processing
We operate in China and use international service providers. Information may therefore be handled in China and in other countries where the relevant provider or fulfillment partner operates, which may have different data-protection rules. Contact us for information about a particular recipient or transfer. Any safeguards, notices or separate permissions required by applicable law continue to apply; this notice does not waive those requirements.
Your rights and requests
Depending on the law that applies to you, you may have rights to access or obtain a copy of your information, correct it, request deletion, restrict or object to processing, obtain portability, or withdraw consent. Withdrawal does not invalidate processing that was lawful before withdrawal. You may also raise a concern with the relevant data-protection authority.
Email dronkart@a.dronkart.com with your request and the email address associated with your account or order. We may ask for information reasonably needed to verify the request. Please do not send unnecessary identity documents. We will explain any limits arising from legal record-keeping obligations or other applicable requirements.
Policy updates
Changes will be shown on this page with an updated date. Where applicable law requires further notice or consent, updating this page does not replace that requirement.