Support – Dronkart

Need Help ?

We’re always here to help. Browse the following frequently asked questions or contact us for additional support.

How do I set up my drone?

Unbox and Inspect: Carefully unpack your drone, making sure all components (drone body, controller, battery, propellers, etc.) are included and undamaged.
Charge the Battery: Before your first flight, fully charge the drone’s battery using the included charger.
Install the Propellers: Attach the propellers to the drone, making sure they are placed correctly (check for color-coding or labeling).
Download the App: Many drones require a companion app for setup and control. Download the app for your specific drone model (available in the App Store or Google Play).
Connect the Drone to the App: Power on your drone and open the app. Follow the instructions to connect the drone to your smartphone or tablet via Wi-Fi or Bluetooth.
Calibrate the Drone: Follow the calibration process in the app (usually involves aligning the drone and holding it still while it automatically calibrates).
Adjust Settings: Set up any desired settings, such as camera preferences, flight modes, or geo-fencing (if available).
Test Flight: Start with a low-altitude test flight to familiarize yourself with the drone’s controls and behavior.

How do I return or get a refund?

Check Return Policy: Review our return policy to ensure your product is eligible for return. Typically, products must be returned within 30 days of purchase and in unused condition.
Contact Us: Reach out to our support team through our Contact page or email us at [dronkart @a.dronkart.com] to initiate the return process. Please include your order number, reason for return, and product condition.
Return Authorization: Our support team will issue a Return Authorization (RA) and provide you with instructions on how to return the product.
Prepare the Item for Return: Carefully package the item in its original packaging (including all accessories) to prevent damage during return shipping.
Ship the Product: Follow the return shipping instructions provided by our support team, and use a trackable shipping method to ensure safe delivery.
Refund Process: Once we receive the returned product and verify its condition, we will process your refund. Refunds will be credited to the original payment method within 5-7 business days.

How do I check the status of my order?

Track Your Order: You can track your order directly on our website by visiting the “Order Tracking” section. Enter your order number and email address to check the current status of your shipment.
Email Updates: We will send you email notifications with tracking information as soon as your order ships. Check your inbox or spam folder for updates.
Contact Us: If you have any issues or concerns about your order status, feel free to contact us at [dronkart @a.dronkart.com], and we’ll assist you in tracking your order.